Shipping and Delivery
Still Waters Bath understands that getting your items in a timely manner is important to you, so we process your order swiftly. You can expect to receive your items within 4-5 business days. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.
FREE SHIPPINGYou receive free shipping for all order over $50 ship, via standard ground service, to locations within the continental United States.
Additional charges apply for shipments to contiguous US Remote Access Areas, Alaska, Hawaii, Canada, or other locations outside the continental US.
Most orders ship via FedEx, UPS Ground, USPS 1st class or USPS Priority.
Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate.
If an item is out of stock you will be contacted as soon as possible. You will have the option of waiting for the backordered item, splitting the shipment and having all the in-stock items sent immediately, choosing a replacement item or cancelling the backordered item
Orders under $50 ship for just $6.49, via standard ground service, to locations within the contiguous United States.
Up to 5 Business Days (does not include processing time).
Your package may be delivered on a Saturday if shipped via FedEx Home or USPS.
Ground shipping is not available to Alaska or Hawaii or for P.O. Boxes or military APO/FPO addresses.
Expedited shipping is available at an additional charge. Expedited shipping on in-stock orders placed by 5pm EST Monday through Friday will ship the same day and will arrive on a business day, according to the shipment type chosen below. Please note: Weekend delivery is not available on expedited items.
If your package arrives damaged, please call us within five days at 1-888-792-9336. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.If you have any questions during delivery please call us toll free at 1-888-792-9336. Email photos to Sales@StillWatersBath.com. You may also send photos to 660-365-0387 via text message.
***Please Include an order number or last name when sending photographs***
Large or heavy items typically ship within two business days. Freight delivery typically takes 2-5 business days (Monday through Friday). Allow extra time for delivery to remote addresses. Free freight shipping is available to most physical addresses in the US. (Alaska and Hawaii will incur additional fees. Unfortunately, we can't ship to P.O. Boxes.)
The freight carrier will contact you to schedule delivery. You or someone else will have to be there in-person to meet the driver and sign for the package. The driver will lower the package to the ground and place it at the curbside at the end of your driveway. Removal of the package or placement of the item on the driveway, sidewalk, or in the home is not provided. This is a large, heavy item, so arrange to have additional people help you. Please keep the product's packaging: you'll need it if you have to return your item.
SHIPPING TO CANADA
Still Waters Bath uses FedEx to ship parcels to Canada, and will calculate all charges during checkout for exact cost of delivery prior to actual purchase.
Still Waters Bath currently cannot calculate and resolve import fees for large shipments. Any duty, tax, brokerage will be calculated when the item enters Canada and will be the responsibility of the customer/consignee.
Signature Hardware uses parcel carrier express service for international orders, and freight service for large or oversized items. International shipping is quoted by Customer Service and delivery time varies. Please contact Still Waters Bath at 1-888-792-9336 with specific questions.
Due to manufacturer restrictions, as well as international and domestic regulations, we are currently unable to ship to P.O. Boxes and Military APO/FPO addresses.